Can I make a provisional booking? All bookings must be paid in full by debit or credit card when purchasing online. If you are a school you are able to make a provisional booking by contacting our schools team here Related articles How do I contact your Customer Services Team? Can I cancel my booking? I haven't received an e-mail confirmation/Print@Home tickets, what should I do? I've booked the wrong tickets, what should I do? What is The Edinburgh Dungeon?