What do I need to collect my tickets? For pre-booked ticket collection please go to the pre-paid tickets queue outside the Edinburgh Dungeon. Related articles Where do I go to collect my tickets? What if I need to collect my tickets but I do not have the card I used to purchase? I haven't received an e-mail confirmation/Print@Home tickets, what should I do? I have purchased tickets for someone else, how do they collect their tickets? Will I have to queue to get into The Edinburgh Dungeon?