Can I change the date/time of my booking? Please be aware that all tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Please contact our support team here who will try to assist you. Related articles What if I'm running late for my time slot? How do I contact your Customer Services Team? Can I add/remove tickets from my order? Can I cancel my booking? What if I need to collect my tickets but I do not have the card I used to purchase?