Can I change the date/time of my booking? Please be aware that all tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Please contact our support team here who will try to assist you. Related articles How do I contact your Customer Services Team? Why am I booking into a time slot? What shows and rides are within The Edinburgh Dungeon? How many people can be in one tour? Can I cancel my booking?