Can I change the date/time of my booking? Please be aware that all tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Please contact us via Live Chat or send a message via our Facebook page and a member of the team will assist further. Related articles Can I contact you via Live Chat? Can I cancel my booking? How long will I be in the Edinburgh Dungeon? How do I contact your Customer Services Team? Why am I booking into a time slot?