I've booked the wrong tickets, what should I do? Please contact us via Live Chat or send a message via our Facebook page and a member of the team will assist further. Related articles Can I change the date/time of my booking? How soon before my visit can I amend my time or date of entry on Booking Portal? How do I access Booking Portal? What shows and rides are within The Edinburgh Dungeon? How can I get to The Edinburgh Dungeon by car?