Please don't worry. Firstly, please check your junk or spam folders in your inbox as sometimes our e-mails can end up in the wrong folders.
Secondly, when the booking was completed online, it should have provided you with your booking reference number. If you have this, along with the card you made payment with and photographic ID the team onsite will be able to locate your order and issue the tickets upon arrival.
If you unfortunately don't have the reference number, then you can check the status of your booking here and selecting any of the "Buy Now" buttons. When the web store window opens please select the menu bar in the top left hand corner and select 'ORDER LOOKUP' to locate your booking are resend your confirmation. Alternatively if your unable to receive your e-mail confirmation, please complete one of our forms here and member of our support team will be in contact.