Can I cancel my booking? Please be aware, all tickets are purchased on a non-refundable and non-transferable basis, as per our terms and conditions. Related articles Can I change the date/time of my booking? I may have two bookings, what do I do? Is The Edinburgh Dungeon scary? I haven't received an e-mail confirmation/Print@Home tickets, what should I do? I have received an error message when making a booking, what should I do?