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  1. The Edinburgh Dungeon - One of Edinburgh's "Must-See" attractions
  2. Booking Help
  3. Booking Portal

Articles in this section

  • What is Booking Portal?
  • How do I access Booking Portal?
  • What can I change on my tickets using Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • Is there a maximum number of times I can amend the date/time of my tickets on Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • Can I amend my tickets to an earlier time or date on Booking Portal?
  • I cannot see the date/time I want to move my tickets to on Booking Portal, what should I do?
  • Booking Portal says that it cannot locate my tickets/order, what should I do?

How do I access Booking Portal?

Tickets purchased through our website from 10/11/2020 onwards will display a ‘manage reservation’ link on the confirmation email to allow you to access booking portal and amend your tickets, or follow the link here.

Tickets purchased prior to this date cannot be amended.

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Related articles

  • Can I change the date/time of my booking?
  • What is Booking Portal?
  • What can I change on my tickets using Booking Portal?
  • Is there a fee for changing the date/time of my tickets on Booking Portal?
  • How do I contact you with a guest enquiry?
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