If you have purchased our digital image package, you will be able to download it here or scan the QR code on your receipt, enter your unique download code listed on your receipt
Make sure you've entered the code exactly as it appears on your receipt. Photos that fail to load are usually the result of a mistyped code.
Please note, images are stored on a secure server for 7 days only and are non refundable.
If you have any issues, please contact the Events Photo Team customer service on edinburgh.dungeons@eventsphototeam.com
With the following information:
Copy of the photo receipt
Arrival time at the attraction
Amount of guests in their party
Merlin Order Confirmation Number