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  1. The Edinburgh Dungeon - One of Edinburgh's "Must-See" attractions
  2. Booking Help
Booking Help

Booking Help

Helping with making & changing bookings

Booking Portal

  • What is the Account Holder Portal?
  • How do I access the Account Holder Portal?
  • What can I change on my tickets using Booking Portal?
  • How soon before my visit can I amend my time or date of entry on Booking Portal?
  • Can I change my visit time or date after my original visit time or date via Booking Portal?
  • I cannot see the date/time I want to move my tickets to on Booking Portal, what should I do?
See all 7 articles

Online Booking Help

  • Why am I booking into a time slot?
  • Does my carer ticket cover all attractions in my combination ticket?
  • What payment cards do you accept for an online booking?
  • What if I'm running late for my time slot?
  • I have received an error message when making a booking, what should I do?
  • I'm unsure if my booking has been successful, what do I do?
See all 8 articles

Tickets & Confirmations

  • What do I need to collect my tickets?
  • I have made a booking but have not received my tickets
  • I have purchased tickets for someone else, how do they collect their tickets?
  • What if I need to collect my tickets but I do not have the card I used to purchase?

Amending a Booking

  • Can I change the date/time of my booking?
  • Can I cancel my booking?
  • Can I add/remove tickets from my order?
  • Can I make a provisional booking?
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